FAQ + Shop Policies
Welcome to Union Rose! My mission is to provide you with high quality handmade items made with love, and customer service is my top priority. Whether it is making a custom order or providing expedited shipping, I take care of each person that buys from my shop. I quickly reply to all messages, and I am more than happy to answer any questions you have! Thank you for supporting my handmade shop!
Here are some of the most common questions people have. If you don't see your question here, feel free to send me a message!
Q: How long will it take my order to ship?
A: My goal is to send your purchased items as quickly as possible! I ship all items within one business day, unless otherwise posted. Check the item details for specific details on shipping, and I promise to contact you if I am not able to ship your items during this timeframe.
By default, all items are shipped USPS First Class with tracking, and I will notify you as soon as your order is shipped! USPS Priority is offered for all of my shop items for an additional charge. If your preferred shipping upgrade isn't offered for an item, feel free to request a custom order. I am more than happy to get the item to you when you need it! Overnight and expedited packages will be sent via FedEx. Look for the tracking number in your shipping notification email.
A note for International buyers: Please submit a custom order request so I can find the cheapest shipping option for your particular location.
Q: What about refunds, exchanges or cancellations:
A: If you would like to return an item, please contact me within 7 days of delivery. Return labels are available upon request, and the cost of shipping will be deducted from the total refund amount. To request a cancellation, send me a message within 1 hour of purchase. Please note that custom and personalized orders are not eligible for return or exchange.
Q: What if my item was undeliverable or lost in the mail?
A: I'm not responsible for items that are lost in the mail or undeliverable to the address you provided. Once an item is marked by the carrier as "delivered", I can't be held responsible for it. For questions about your item's shipping progress, please refer to the tracking number contained in your shipping notification email. If an item is returned to me in the mail, I will contact you to confirm the correct address before attempting to send it to you again. Due to COVID-19 and funding issues with USPS, there are postal delays.
Q: Do you make custom orders?
A: I always welcome custom orders! Please submit a custom order request or send me a message to get started.
Q: Do you offer bulk discounts?
A: If you are interested in making a bulk order (10 items or more), I am more than happy to offer a discounted price. (Think boutiques, sports teams, sorority sisters, etc) Just message me for details!
Q: What about headband sizing?
A: My headbands are made to order! Please note that if you are ordering for a baby or child size, please send me the age or approximate head size (in inches) if possible. This is helpful to know since little ones vary so much in size. If I don't receive this info when the order is placed, I will send the standard size for that age group. I encourage you to send me a message before making your purchase so that I can tailor the headband to you and your little ones' needs.